Call Center

Brea, CA 92821

Post Date: 09/28/2017 Job ID: 16478 Industry: Customer Service 1 Pay Rate: 16.5

Call Center Representatives needed ASAP in Brea, CA.


Monday-Friday 8am-5pm

Temp to Hire / Weekly Pay / Immediate Start

Position Summary

This position is part of the Commercial Inside Sales team assisting customers via inbound calls and creating simple equipment quotations or rerouting more complex calls to the Inside Sales Leaders for that region. Answers phones, voice and emails in a timely efficient manner.

Key Duties and Responsibilities
  • Answers high volume of inbound calls from contractor customers, creating equipment quotations for non-complex sales
  • Identifies complex sales opportunities and routes calls to better qualified Sales Engineers
  • Enter orders for sales that were self-created and orders created by Inside Sales Leaders
  • Track sales orders from creation to completion Any other duties assigned by Supervisor

Critical Knowledge and Skills
  • Excellent verbal and written communication skills
  • Must be able to work in a high pace environment
  • Must be customer service oriented with an aptitude for closing sales
  • Strong computer skills with proficiency in MS Office products
  • Must be willing to learn and absorb some technical product knowledge

Education and Experience
  • High School diploma or equivalent
  • 1+ years of call center or telephone sales experience
  • 1+ years of HVAC industry experience preferred
  • Excellent data entry, typing skills and web based site data entry

If interested, please call Emily at 909-547-3800

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